Data Deletion Instructions

WABPlus, a product of DotPlus Technologies Private Limited (dotplus.in), lets businesses send and receive WhatsApp messages using the WhatsApp Business Platform by Meta. This page explains how to have your data deleted from WABPlus — whether you are a business customer using our dashboard, or an end user who has exchanged WhatsApp messages with a business that uses WABPlus.

All deletion requests are honoured within 30 days; most are completed much sooner. Once deleted, data cannot be recovered.

Option 1 — from the dashboard (immediate):

1. Log in at wabplus.com
2. To disconnect a WhatsApp Business Account: go to Settings → System Users and delete the WABA — this permanently removes its phone numbers, templates, conversations and inbox messages from our systems
3. To delete uploaded contact lists: go to Contacts and delete the groups you no longer need

Option 2 — full account deletion (by request):

1. Email support@dotplus.in from your registered email address with the subject line "Account Deletion Request"
2. We will verify ownership, then permanently delete your organization account, users, connected WhatsApp Business Account data, access tokens, contacts, conversations and campaign history
3. You will receive a written confirmation when deletion is complete

Note: records we are legally required to keep (e.g. tax invoices and payment records) are retained for the statutory period and then deleted.

If you have received WhatsApp messages from — or sent messages to — a business that uses WABPlus, that business controls your conversation data. You can:

1. Stop marketing messages instantly: reply STOP to the business's WhatsApp number. Your number is automatically added to that business's block list and no further marketing messages will be sent to you
2. Request deletion of your data: email support@dotplus.in with the subject line "End User Data Deletion", mentioning your WhatsApp phone number and (if known) the business name. We will delete your phone number, profile name and message history from WABPlus systems and confirm to you within 30 days
3. You may also contact the business directly — as the data controller of your conversation, it can remove your data from its WABPlus account itself

If you used "Login with Facebook" (Meta's Embedded Signup) to connect your WhatsApp Business Account to WABPlus, you can also revoke WABPlus's access from Meta's side:

1. Open Meta Business Settings (business.facebook.com) → Integrations → Connected apps, or your Facebook profile's Settings → Apps and Websites
2. Locate WABPlus and remove it — this revokes the access tokens that allow WABPlus to act on your WhatsApp Business Account
3. Then follow "For Businesses" above (or email us) to have the data already stored in WABPlus deleted as well

• WhatsApp Business Account connections (WABA IDs, phone number records) and stored access tokens
• Message templates synced or created through WABPlus
• Inbox conversations and message content (inbound and outbound)
• Uploaded contact lists and block list entries
• Campaign and delivery-report history
• Account and profile information (for full account deletion)

For any question about data deletion: support@dotplus.in. Also see our Privacy Policy and Terms of Service.